PRIVACY POLICY

PRIVACY POLICY

​

1. Data Controller

The data controller is Ísland Bílaviðgerðir ehf., ID No. 581219-2290, Smiðjuvegur 4e, 200 Kópavogur.
Email: bilavidgerdir.is@gmail.com
Phone: +354 454 1000
Website: www.islandbilavidgerdir.is

​

2. What data we collect and why

We may process personal data when you contact us via the website, phone, or messaging channels. This applies when you request information, a quote, or a service.

Data we may collect:

• First and last name

• Email address

• Phone number

• Vehicle details (e.g., make/model/year)

• License plate number

• Description of the issue / service request

Purposes of processing:

• Responding to enquiries and contacting you about services

• Assessing the issue and preparing the repair/service

• Improving customer service and communication

• Analysing website usage and improving the website (only with consent where applicable)

• Marketing our services (only with consent where applicable)

 

3. Contact channels and forms

You can contact us via:

• contact form

• email

• phone

• WhatsApp

• Messenger

The website enables service/appointment enquiries via the contact form, but it is not an automated booking system. We use the information you provide to contact you and agree on next steps.

 

4. Legal basis for processing

Depending on the nature of the interaction, we process personal data based on:

• consent — e.g., for cookies used for analytics and marketing where applicable

• contract / steps prior to entering a contract — when you request a service or quote

• legitimate interests — e.g., to ensure secure and efficient operations and to improve processes and service

 

5. Cookies and consent

This website uses cookies and similar technologies. Some are necessary for the website to function (essential cookies). Others may be used for:

• analytics, for example to measure traffic and website usage

• marketing, for example to measure ad performance and show relevant ads

We use Usercentrics in Wix to manage consent. You can accept, reject, or customise cookies via the cookie banner on the website and change your choice later.

​

6. Analytics and marketing tools (GA4 and Meta Pixel)

If you provide the relevant consent, we may use:

• Google Analytics 4 (GA4) to analyse website usage and improve the website

• Meta Pixel to measure the performance of Facebook/Instagram ads and improve marketing

These tools may process technical data (e.g., device and browser information, events on the website) and in some cases use cookies or similar identifiers — depending on your consent.

​

7. Recipients and processors

Access to personal data may be granted to:

• the owner

• office staff

Where applicable, we use the following service providers (processors):

• Wix (hosting and website management)

• Google (GA4 — analytics)

• Meta (Meta Pixel — marketing measurement)

• Usercentrics (cookie consent management)

 

8. Data retention

We keep personal data no longer than necessary for the purposes described, unless longer retention is required by law (e.g., accounting) or justified by legitimate interests.

 

9. Data security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

 

10. Your rights

You have the right to:

• access your personal data

• correct inaccurate data

• request deletion of data (where applicable)

• restrict processing in certain cases

• object to processing in certain cases

• withdraw consent at any time (where processing is based on consent)

 

11. Contact

For privacy-related questions or to exercise your rights, contact us at:
bilavidgerdir.is@gmail.com